![]() Specify the next stepsīased on our firsthand experience, one of the best ways to avoid non-payment is to make the next steps clear in your reminder email. The simpler you make transactions, the more likely you are to receive the funds. Similarly, include a mailing address to send a check or money order if you offer these options. Our findings show that payment services that debit accounts directly have a better chance of getting you the money you’re owed. If you have an online payment portal, make sure to include this in your email. Remind your customer that settling overdue invoices can be simple by highlighting the payment options you accept. You can emphasize essential details in your outstanding invoice email by highlighting them in bold or italics. To avoid any confusion, you’ll want to include as much information as possible, such as: Reference the due date and amountīased on our observations, if your customer does business with other suppliers, it can be all too easy to get lost in a sea of invoices. We understand you must have a busy schedule but would greatly appreciate it if you took a moment to look over the invoice.” 3. I hope you are doing well! This is a friendly reminder that your invoice sent on was due. Establish a friendly and positive connection by referring to them with a preferred name and giving them a gentle nudge regarding their purchase. Maybe they just haven’t checked their accounts payable in a while.Īs such, you’ll want to begin your overdue email with a polite greeting, which maintains the possibility of future contracts. In the best-case scenario, your customer won’t need more than a quick and polite reminder to settle their bill. ![]() Include your company name for some context. One of the best ways to capture your customer’s attention is to reference the invoice in the email subject line. If this is your first time sending a reminder email for a past due invoice, keep these steps and email templates in mind. How to write a polite payment reminder email Keep reading this blog for more ways to make sure you get paid what you’re owed for your products. When your customer does pay, make sure to still send a receipt and email saying thanks. So make sure to double check the client name before reaching out. Once enough time’s passed that you’re confident they won’t pay for your product or services, it might be time to get a legal team involved.ĭrawing from experience, if it’s in regards to a valuable customer like a partner, you might want to give a bit more leeway with late payments. This implies urgency which often results in quicker payment. You can also include how overdue the invoice is in your subject lines. If there’s no response, keep trying to touch base with your client. ![]()
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